Terms

ORDER TIMELINE

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All prices are in Australian Dollars (AUD)

Our company handcrafts all products within 3 weeks.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.

Made to Order vs. Pre-Made

Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 3 weeks to be created for you.

HANDMADE DISCLAIMER

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The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:
* Wipe with a moist soft cloth.


Your product(s) can be damaged if:
* Left out in the sun (too much sun exposure can alter colours, and yellow resin over time)
* Left in a hot car
* Washed in the dishwasher. Please wash your homewares product with a soft cloth and soapy water. Do not stand too long in water as this can also damage your product.
* Resin can be scratched so handle with care and do not wipe with abrasive materials.

 

Custom orders

We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time. Ask us for details.

 

SHIPPING

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Our company ships through the following carriers: Sendle, Australia Post

International shipping 

We happily support and love our international customers.
We ship all International products through Australia Post.
[Mauzy Creations] is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Cost calculations

We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.

Timeline

Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 3 weeks to be handmade.

 

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
* Personalized and/or customized goods unless defective

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

* Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us 

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.

Shipping

To return your product, you should mail your product to:

Mauzy Creations
PO Box Plus
Suite 239
Shop 73, 2 Sentry Drive
Stanhope Gardens NSW 2768


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

ADDITIONAL POLICIES AND FAQs

All images are copyright Mauzy Creations and no reproduction is permitted without the express written permission of the artist.

The artist reserves the right to reproduce images for use in greeting cards, promotional purposes or in a book. These reproductions are not considered originals but may augment the value of your original.

Mauzy Creations products are created in a smoke-free environment.

Please don’t hesitate to contact us if you have any questions or concerns.

Mauzy Creations reserves the right to revise these policies at any time, without prior notice.